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Frequently Asked Questions

Frequently Asked Questions

How can I join you?

You can communicate with us through our number or through our social media accounts, or you can add your data here (https://hellosarokh.com).

What's the biggest weight I can send with Sarokh?

A range of cargo sizes is estimated to be sent between 1 and 15 kg, and the weight of the charge will be determined either by the actual weight or the volume weight whichever is higher.

Does the price differ by weight?

Our prices are fixed for all weights 1 to 15 kg.

How are prices calculated?

Prices are calculated by the number of shipments during the month.

Do you deliver shipments to home?

Yeah, there’s a delivery service for the house and it’s at the same price as well.

Do you have a COD payment option?

Yeah, sure.

We also have the COD Clearance Service (your COD clients’ money) every 15 days.

How do I track my shipments?

You can track your shipments by inserting the tracking number into our tracking system here.

What time does the call center work?

Sunday to Thursday, 9 a.m. to 5 p.m.

Can I change my phone number and email address?

Please update your information by contacting us. Without your correct information, Sarokh won’t be able to give you your cargo data.

Do you provide an international shipping service?

Unfortunately not, currently we only ship inside Saudi Arabia.